Privacy Policy

1. Information We Collect

Evermere Escape collects information necessary to provide our lottery services and comply with Australian regulations. This includes:

• Personal identification information (name, email, date of birth)
• Contact information for prize notifications
• Payment information for ticket purchases
• Device and usage information for security purposes
• Location data to verify eligibility

2. How We Use Your Information

We use your personal information to:

• Process lottery ticket purchases and verify eligibility
• Notify you of draw results and prize wins
• Comply with Australian gambling regulations and reporting requirements
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Send important account and service updates

3. Information Sharing

Evermere Escape does not sell or rent your personal information to third parties. We may share information only in the following circumstances:

• With regulatory authorities as required by Australian law
• With payment processors for secure transaction processing
• With our service providers who assist in platform operations
• When required by court order or legal process
• To protect against fraud or illegal activities

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmissions
• Secure servers with restricted access
• Regular security audits and monitoring
• Employee training on data protection practices
• Compliance with Australian Privacy Principles

5. Cookies and Tracking

Our website uses cookies to enhance your experience and provide personalized content. You can control cookie preferences through your browser settings or our cookie consent banner.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure as required by Australian gambling regulations.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of any material changes through email or prominent website notices.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us.